Frequently Asked Questions
Paysera constantly works to make difficult and complex processes simpler and expensive services cheaper. We hope that here you will find answers to your questions.
FAQ about the Debit Card
Who can order a debit card?The Paysera debit card can be ordered by persons from 16 years of age, who are registered and identified in the Paysera system. Prior to ordering a card, make sure your account balance is sufficient to cover the card order and delivery costs. The order fees are debited in euro. If you have funds in other currencies in your account, the amount to be debited will be automatically converted to euro. If a card is being ordered for business use, please indicate the username (email address or phone number) of the person (company representative), who is going to use the card. Up to 5 debit cards can be issued to one person.
Watch the video "How to order a Paysera debit card?"
I have ordered a card. How and when is it going to be delivered?A card can be delivered to a given address by registered or non-registered mail, and also by courier. If the system fails to automatically find your address when entering it, make sure you are entering the address correctly and click on "The address is correct". If you notice a mistake after placing the order or simply want to change the delivery address, please contact Client Support. Having ordered a card, you will be able to see an estimated delivery time in your account. Please note that the delivery may take longer than specified in the system due to a possible delay in the work of the delivery services. After you receive the card, you need to activate it within 3 months from its date of manufacture.
Watch the video "How to activate a Paysera debit card?"
I want to temporary block or cancel my cardIf you have lost your card and wish to temporary block it, log in to your account, go to PAYMENT > CARDS > Paysera Visa > Temporary block / Cancel > Temporary block. Later you will be able to unblock the card on your own.
In case you decide to block your card permanently, go to PAYMENT > CARDS > Paysera Visa > Temporary block / Cancel > Cancel card. Card cancellation is free of charge and comes into effect immediately.
Watch the video "How to block or cancel your Paysera card?"
What should I do if I have forgotten or accidentally blocked my PIN or 3-D Secure code?In case you have forgotten or want to change your 3-D Secure code, log in to the system, go to PAYMENT CARDS > Paysera Visa > VISA security program > Forgot Password or Change Password. Unfortunately, you cannot change your Paysera card PIN. If you have forgotten it, go to PAYMENT CARDS > Paysera Visa > Get PIN.
Watch the video "How to get a PIN reminder for a Paysera card?"
Watch the video "How to use 3-D Secure programme with Paysera card?"
In which currency can I order a card, pay or withdraw money?The main currency of the Paysera payment card is euro, therefore, all operations are carried out in euro and funds are also debited in euro. If you keep money and make payments in non-euro currency, the funds are automatically converted into the main currency — euro. When withdrawing money in euro at an ATM, you should select "Proceed without conversion" to avoid extra charges for currency conversion. With a Paysera payment card you can settle and withdraw money in non-euro currency as well, however, please note that extra charges for currency conversion will be applied.
All the Paysera payment card fees can be found here
Can I pay via or link a card with other systems, like PayPal?You can link your card with PayPal or other systems accepting VISA cards.
Watch the video "How to link Paysera to PayPal?"
Account and payments
How can I open a personal account?A Paysera account is absolutely free and can be opened in a matter of seconds. After filling in your details and completing identification, you will be able to use all of Paysera's benefits.
More information about personal accounts
How can I open a business account?A corporate account can only be opened by the head of a company who has a personal Paysera account and has completed the identification procedure. To open an account, the head of a company needs to log in to their personal account, select "Open a corporate account" and enter the company's registration data.
More information about opening a corporate account
How can I add funds to the account?You can add funds to your Paysera account from any bank in the world or by cashing in at a Paysera partner POS. Having logged in to your Paysera account and selected "Add funds", you will be able to choose an account top-up method and get detailed account replenishment instructions.
More information about account top up
How can I transfer money to banks and other payment systems?Transfers from a Paysera account to other banks are performed just like at banks. You have to fill in the recipient data, indicate the account number and purpose of payment/reference. In order to transfer money from Paysera to other payment systems, you will have to indicate the client number in the system or other data depending on the payment system.
More information about transfers
How much can I save by using Paysera?Commercial banks and other financial institutions charge several times larger commission fees than Paysera. Some services are even free at Paysera, whereas other financial institutions charge money for them.
See comparison with other systems
Where can I pay with the mobile app?You can use the mobile application to pay at various POS, from petrol stations to restaurants. Payment is performed by scanning a QR code or checking in and confirming the purchase.
Map with payment places
How can I install Paysera Checkout at my e-shop?You can quickly and easily integrate the Paysera payment collection to your e-shop by using ready plugins. Paysera has created plugins for over 18 popular content management systems, such as Wordpress, Joomla, Impresspages, etc.
More information on technical issues
Can't find the answer to your question?More information about Paysera services can be found here.
Security is of the highest priority to Paysera. We always strive to use the software, technologies and monitoring systems that meet the highest standards, thereby ensuring the protection of your money, data, and transfers - 24/7.
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