Paysera’s Legal Case in Algeria: Transparent Facts and Updates
This page serves as a central resource for providing clear, factual information and updates regarding the ongoing legal case in Algeria involving Paysera. We are committed to transparency and ensuring that our clients, partners, and the wider public have access to accurate information.
For over five years, Paysera has proudly served over 1 million clients in Algeria, providing secure and efficient online financial services under the established legal framework of the European Union (EU) and European Economic Area (EEA). Our operations have always been conducted remotely, adhering to international legal standards for cross-border services. We have never established a physical presence in Algeria, nor have we engaged in local financial market activities within the country.
To ensure excellent client support in French, Arabic, and English, and to manage essential administrative tasks, Paysera partnered with OG Solution. OG Solution is an Algerian-owned outsourcing company, duly licensed for call centre activities, and regulated by Algerian government institutions. This partnership was a standard business practice to ensure efficient and culturally relevant support for our clients.
It is crucial to understand that Paysera, as a client of OG Solution's services, cannot and should not be held responsible for any potential wrongful actions undertaken independently by OG Solution. OG Solution operated as a separate legal and economic entity under Algerian law.
🔗 Access the legal documents here.
🚨 Addressing Key Misconceptions with Facts
Let's clarify some inaccurate claims that have been circulating
Misconception:
“Paysera operates without the required licence in Algeria.”
❌ FALSE
✅ FACT
Paysera operates under EU/EEA law, which permits the provision of cross-border online financial services without requiring a local Algerian licence, provided there is no physical establishment in Algeria and no direct targeting of the Algerian market through advertising. This is consistent with international norms and the practices of numerous global fintech companies that serve customers worldwide via the internet. Paysera's services are internationally focused, do not support the Algerian Dinar, and the website is not localised for Algeria. We have never advertised or marketed our services within Algeria.
Misconception:
“Paysera engaged in illegal currency exchange activities in Algeria.”
❌ FALSE
✅ FACT
Paysera has never conducted illegal currency exchange in Algeria and has no physical presence there. If OG Solution engaged in currency exchange, it was their independent business activity, using their own profits, and entirely outside of Paysera’s control, knowledge, or authorisation. Paysera's operations are fully compliant with international financial regulations and do not involve illegal currency exchange.
Misconception:
“Paysera employed Algerian workers illegally.”
❌ FALSE
✅ FACT
Paysera contracted OG Solution, a legally registered and licensed Algerian company, for customer support and administrative services. OG Solution was solely responsible for employing staff under Algerian law, managing all employment contracts, salaries, and tax obligations. Utilising licensed local companies for outsourcing is a standard and legitimate global business practice, allowing companies to access skilled talent and contribute to local economies while ensuring compliance with local labour laws. Paysera’s payments to OG Solution were fully transparent and conducted via bank transfers.
Misconception:
“Paysera’s shareholder refused to appear in court.”
❌ FALSE
✅ FACT
Paysera’s shareholder offered to testify remotely, which is a recognised and accepted practice in international legal cases to accommodate cross-border proceedings and ensure witness safety and accessibility. The court, however, denied this request. This refusal is particularly concerning given the context and the fact that two senior Paysera representatives did appear in person to testify in court.
⚖️ Ignored and Unheard Testimonies: A Matter of Due Process
Remote Testimony Denied
Despite the standard practice of remote testimony in international legal cases, and the shareholder’s willingness to testify remotely, the court refused this offer.
Critical Testimony Disregarded
Two senior Paysera employees travelled to Algeria to appear in court and provide detailed testimonies. However, their statements and crucial evidence presented by Paysera were disregarded and not reflected in the court’s initial ruling. This raises serious concerns about due process and the consideration of all presented facts in this case.
📌 Case Timeline: Key Events
2023
Algerian authorities initiated an investigation into Paysera’s operations.
Starting from 17 March 2024
Two senior Paysera employees travelled to Algeria to provide testimony.
1 October 2024
A ruling was issued against Paysera and the shareholder, ignoring key evidence and all of Paysera’s testimonies.
6 October 2024
Paysera informs the Court about the decision to appeal.
26 February 2025
Appeal hearing scheduled in Algiers.
Paysera representatives await court hearing scheduling in Algiers.
Appeal hearing commences in Algiers but is immediately adjourned and rescheduled to 5 March 2025. Paysera representatives remain in Algeria to await the rescheduled hearing.
5 March 2025
Next appeal hearing scheduled.
🔗 Access the legal documents here.
⚖️ Why This Matters to You and the Integrity of International Business
This legal case extends beyond Paysera. It carries significant implications for Algeria's reputation as a predictable and reliable jurisdiction for international business and investment. Fair legal practices and due process are fundamental for fostering trust and confidence in any nation's legal system.
Paysera has always been committed to the well-being and economic empowerment of individuals, including those in Algeria. For years, our mission has been to provide access to essential financial services, including the fundamental right to open a European account – a right that promotes financial inclusion, economic opportunity, and fair compensation for work, regardless of geographical location.
🔵 Paysera’s Commitment: Upholding Justice and Transparency
We are steadfastly committed to:
✔ Defending Fair Legal Practices
We are pursuing all available legal avenues to ensure a fair and just outcome based on international legal principles and due process.
✔ Ensuring Transparency
We are dedicated to providing open and honest communication about this case, as demonstrated by this dedicated page and our direct outreach to you.
✔ Continuing to Serve with Integrity
We remain focused on providing secure, reliable, and transparent financial services to our global client base, upholding the trust you have placed in us.
📩 Got important information about the ongoing case? Share it with us – confidentiality guaranteed: Algeriacase@paysera.com