All categories
Personal Finances

Not using your Paysera account? This is how to close it

January 2022 • 6 min
#
We are sorry to see you go. But if you must – this is how you can close your Paysera account and the actions you should take prior to that.

Things to do before you close the account

There are a few things to check before you delete your Paysera account:
Does your account not have a negative balance?
Do you have a Paysera Visa card?
Does your account not have a positive balance?

💸 Arrears (negative balance). If you have leftover arrears in your Paysera account – you will not be able to close it before those are cleared. To cover the debt you should top up your account.

You can find the account top-up instructions by going to the Paysera app > Top Up, pick the country and the currency and you will get the instructions for further actions.

Alternatively, you can use Paysera's online banking at bank.paysera.com. Log in > Accounts and Cards > Account Top-Up. Choose the country and the currency, and account top-up instructions will be generated for you.

💳 Visa card. If you have a Paysera Visa card – you should block it permanently before you close your account. If there are any funds left – withdraw them or transfer to an alternative bank account.

To block the card log in to the Paysera app > go to Cards > Temporarily block > Block permanently.

#

💰Positive balance. Before closing your account you must first transfer the remaining funds to another account or withdraw them. The balance of your account should be zero in order to close it.

In case your account is not identified and you can't transfer the funds yourself, please provide your bank account details to which we will transfer the funds before closing your account.

Bank account details must include:

  • Your name and surname
  • Your address
  • Your bank account number
  • SWIFT/BIC code
  • Your bank address

What to do next in order to close the account?

After you perform the required actions listed above, you will need to send an email to support@paysera.com from your confirmed email address in our system or call us from your registered phone number on +44 20 80996963 and request to delete your Paysera account.

Finally, how can we improve? 🤝

Feel free to share with us the reason for your departure to help us improve. Did you lack any services? Was our support not efficient? Drop us an email with your suggestions at any time: support@paysera.com.

Related articles

#
Features

NEW! Paysera launches Status page

One of Paysera’s new year's resolutions for 2022 is better communication with our clients. At the core of meeting this promise – we introduce the Paysera Status page.

#
Personal Finances

Why is my Paysera account blocked or restricted? 

If you ever had your account restricted or even closed by a company that you entrusted your money to – you know how frustrating it might be. We too, while being on the other side of the table, find it very upsetting to block our clients’ accounts, and always do our best to make sure it is absolutely necessary. And yet, it is something all financial institutions sometimes have to do to ensure the safety of their customers and people in general.

#
Features

Paysera rolls out 24/7 client support in English

From March 1, Paysera clients will be able to reach out to client support in English all day, every day. The consultations will be carried out via phone, email, and the live chat feature on the website.