Second Line IT Support Engineer
As a Second Line IT Support Engineer in the IT Operations Department at Paysera, you will be responsible for providing technical support on the 2nd level, escalating complex issues to third-line support to developers, and collaborating with other members of the IT Operations Department to maintain and improve the organisation's technology infrastructure.
What you will do:
Escalate complex issues to third-line support, and follow up on the resolution of issues;
Monitor and maintain system performance, including system availability, reliability, and security;
Troubleshoot and resolve system issues, including system crashes, slow performance, and security incidents;
Develop and maintain system documentation, including system configuration and procedures;
Collaborate with other members of the IT Operations Department to ensure that IT systems and services meet the needs of the business;
Participate in IT projects, including system upgrades, migrations, and deployments;
Manage and maintain IT assets, including hardware and software inventory;
Develop and maintain relationships with end-users to understand their technology needs and priorities.
What we expect:
Strong experience with Linux based systems and OS;
Knowledge of TCP/IP networking, including routing, switching, and firewall configuration;
Strong analytical, problem-solving, and communication skills;
Ability to work in a fast-paced environment and manage multiple priorities;
Experience with ticketing systems and ITIL service management frameworks;
Good English language skills.
What we offer:
VR headsets and company scooters;
Accident and emergency health insurance;
Healthy office snacks;
On-site gym facilities and relaxation area;
On-site football and table tennis;
Flexible working hours.
If you would like to join our team, please send your CV with the subject "Second Line IT Support Engineer" to the email address email@example.com. Only selected candidates will be contacted, but we are grateful to all who send their CV.Apply now
Depends on candidate's experience and competence