Paysera expands its service: support in 20+ languages and video consultations for business
Lithuanian financial technology company Paysera is consistently improving client experience and expanding service channels. From now on, clients receive support in 20+ languages, and business clients have been introduced to live video consultations. Company data shows that the newly launched services in Central Asian languages received hundreds of enquiries in the first month alone.
Basket of 20 languages: from Europe to Central Asia
Paysera's Client Support currently provides support in 20+ languages, covering not only the main European languages, but also those of Central Asia (Kazakh, Uzbek, Tajik), the Caucasus and Middle Eastern regions. The basket of languages reflects the company's actual geography – Paysera today operates through five licensed companies in Lithuania, Albania, Kosovo, Georgia and North Macedonia, and the company's app is localised in 14+ languages.
Company data shows that the need for specific languages directly reflects the changing client map. For example, after recently beginning to offer support in Tajik and Uzbek, the number of enquiries in these languages immediately reached the 400 calls per month mark.
"In finance, precise terminology is critical, and the ability to speak in one's native language ensures a sense of security. We see that this need is only growing: on average, we receive around two and a half thousand calls per month in French, one and a half thousand calls in Arabic, and at peak times we recorded a thousand calls in the Spanish-speaking market", says Augustas Liachovičius, Head of International Client Support at Paysera.
Video consultations for business: answers to questions in real time
To further strengthen relationships with business clients, Paysera is introducing a video consultation service. It is intended for Lithuanian companies that use or plan to integrate the company's solutions – from payment collection with Paysera Checkout to card readers (POS terminals) or the ticketing system. Consultations cover four main areas: opening business accounts, payment collection solutions, POS terminal implementation and Paysera Tickets integration.
"Questions that previously required lengthy correspondence can now be resolved much more efficiently during a video meeting with a specialist. Companies can now register for individual 30-minute consultations, during which our specialists help select the most suitable solutions for any arising questions," says A. Liachovičius.
Consultations take place on working days in Lithuanian from 9 a.m. to 5 p.m., with registration available on the company's website.
Attention to multilingualism and accessibility
Clients can receive fast and efficient support in multiple languages through video calls. According to A. Liachovičius, priority is given to local small businesses, international companies and private clients, ensuring that everyone can conveniently receive a consultation in a language they understand. He states that this service model provides clear answers, specific actions and recommendations, allowing the client to immediately understand what to do next.