Technical Writer

Your key responsibilities:

Collaborate with technical stakeholders (Developers, QA, Solution Architects) to establish and define documentation standards, ensuring consistency and clarity across all documentation materials;

Work closely with technical stakeholders to thoroughly document the current state (as-is) of Paysera's products, providing detailed information necessary for further development and potential re-engineering efforts;

Organise and structure scattered information into manageable and coherent sections, ensuring that the documentation is easy to navigate and understand for various stakeholders. Develop visual aids such as diagrams, charts, and illustrations to supplement written documentation and enhance understanding of complex technical solutions;

Establish and maintain the API specification process based on the OpenAPI Specification (OAS), ensuring that API documentation is accurate, up-to-date, and easily accessible to developers and other stakeholders;

Create and maintain the products' knowledge base, which will serve as a central repository for all relevant documentation; regularly review existing documentation to identify outdated or redundant content and make recommendations for updates or removal;

Offer training sessions or workshops to internal teams or stakeholders on effective documentation practices, tools, and techniques;

Track metrics related to documentation usage, such as page views, downloads, and user engagement, to assess the effectiveness of documentation and identify areas for improvement;

Collaborate with the Agile development team and participate in Agile ceremonies such as dailies, backlog refinement, and planning to ensure documentation needs are addressed throughout the development lifecycle;

Perform routine daily tasks using ChatGPT or a similar tool to enhance efficiency and productivity.

What we’re looking for:

Excellent English writing (C1+) and verbal (B2+) skills;

Proven experience (3+ years) working as a technical writer in the IT industry, with a strong understanding of IT concepts, systems, and processes;

Proven exceptional writing and editing skills, with the ability to create clear, concise, and accurate technical documentation for various audiences, including developers, QA, Solution Architects, Product Manager, BA and end-users;

Hands-on skills in documenting API using OpenAPI Specification is a must;

Advanced usage of AI tools: excellent prompt engineering, using AI for the code and database analysis;

Proficiency in Atlassian Suite (Confluence, Jira) and Google Workspace;

Strong analytical skills: defining the optimal documentation format to resolve information bottlenecks;

Strong technical and reverse engineering skills: ability to dive deeply into the codebase to analyse current functionality and system dependencies;

Project management skills, with the ability to manage multiple documentation projects simultaneously, prioritise tasks effectively;

Excellent collaboration and communication skills, with the ability to work closely with developers, QA, Solution Architects, Product Managers, BAs;

Strong problem-solving skills, with the ability to analyse complex technical information, identify potential gaps or inconsistencies, and propose effective solutions;

Ability to operate independently within the frame of major tasks dictated by company needs;

Proven familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.


System Analysis or Requirement Engineering experience;

Familiarity with widely-known style guides (Microsoft Manual of Style, Chicago Manual of Style, etc.);

Modelling notations: BPMN, UML, IDEF0;

A hands-on development (PHP) or QA experience.

For candidates

Candidates providing portfolios are treated as priority.

If you would like to join our team, please send your CV with the subject "Technical Writer" to the email address Only selected candidates will be contacted, but we are grateful to all who send their CV.

By responding to this job advertisement and submitting your resume, you entrust Paysera with your personal data, and concurrently express your consent for that data to be processed for the purpose of candidate selection. This data is managed by Paysera solely for candidate selection purposes. Once the selection process is over, that data is destroyed, except in cases where the candidate separately expresses consent for that data to be processed in the future.


Full time


Ukraine, Poland, Georgia


Depends on candidate's experience and competence