Employee Engagement and Performance Manager

About us:

Paysera is the first fintech company in Lithuania and an EU licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, a finance management app, and money transfers worldwide.
With over 1 million app installs and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start-up minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on establishing our core company values. Join our vibrant international team of +700 people across +20 different cities worldwide.

We are seeking a Employee Engagement and Performance Manager to join our fintech product company Paysera. Employee Engagement and Performance Manager will be primarily responsible for improving our approach to a resource management, fostering a positive working environment, and promoting effective people management practices.

Your key responsibilities:

• Facilitate the continued development and definition of Employee Engagement and Performance management department, including process development, technology solutions, and a skillset/talent management system;
• Liaise with delivery managers to understand their resource needs and development plans;
• Advocate for employee needs and work towards improving employee experiences;
• Monitor and report on employee performance, engagement levels, and team morale;
• Coordinate with human resources and hiring managers to ensure recruitment activities align with resource planning and forecasts;
• Foster a positive and collaborative work environment that encourages teamwork, innovation, and continuous improvement;
• Support current and future business needs through the development, engagement, motivation and preservation of human capital;
• Establish and implement effective people management practices that promote employee engagement, career development, and work-life balance;
• Communicate and ensure understanding of company goals, values, and strategic objectives among team members;
• Resolve team conflicts and issues efficiently and ensure effective collaboration among team members;
• Expect to perform routine daily tasks using ChatGPT or a similar tool to enhance efficiency and productivity.

What we're looking for:

• Education background in Management
• Experience in managerial IT roles ( ex. Project Manager, Team Lead, Scrum Master etc);
• Excellent understanding of effective people management practices and agile principles;
• Ability to inspire, motivate, and influence team members for optimal performance;
• Strong leadership skills with proven ability to foster a positive and engaging work environment;
• Exceptional problem-solving abilities and conflict resolution skills;
• Excellent verbal and written communication skills;
• Level of spoken and written English at least Upper Intermediate (B2) and higher;
• Proficiency in using HRIS and performance management systems;
• Understanding in performance indicators of 2nd line support;
• Proven familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.