Client Experience Management Specialist

About us:

Paysera is the first fintech company in Lithuania and an EU-licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services include a payment gateway for e-shops, a finance management app and money transfers worldwide. 
With over 1 million app downloads and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start-up-minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on establishing our core company values. Join our vibrant international team of 700+ people across 20+ different cities worldwide.

At Paysera, our clients are at the heart of everything we do. We are searching for a talented Client Experience Management Specialist who shares our passion for delivering exceptional customer service. In this role, you will directly engage with business clients, listen attentively to their needs, and provide helpful solutions.
If you are someone who thrives in a fast-paced environment, enjoys connecting with people, and is committed to upholding high standards, then we want to hear from you. With your customer service skills and experience, you can help take our client satisfaction to new heights. Additionally, we are on the lookout for individuals who are committed to self-improvement and are not afraid to employ innovative AI tools in their daily work to drive progress.

Your key responsibilities:

• Quickly and efficiently handle customer inquiries by phone and email prioritizing quality of service;
• Actively promote and sell company products;
• Build and nurture lasting relationships with clients, demonstrating a commitment to their satisfaction and long-term loyalty;
• Guarantee clients are well-informed about the company's products and services, providing clear, accurate, and timely information;
• Closely cooperate with marketing, customer support, and other departments to ensure high quality and efficiency of customer service;
• Expected to perform routine daily tasks using ChatGPT or a similar tool to enhance efficiency and productivity.

What we're looking for: 

• At least 1 year of experience in customer service/sales (experience in finance preferred);
• Ability to work individually and as part of a team;
• Great negotiation and interpersonal skills, attention to details;
• Respectful internal and external communication;
• Fluency in Lithuanian and English (written and spoken);
• Familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.