Client Support Specialist (Italian/Standard shifts)

About Us:

Paysera is the first fintech company in Lithuania and an EU licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, a finance management app, money transfers worldwide. Make sure to check out all of our products in more detail on our website.

With over 1 million app installs and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start-up minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on establishing our core company values. Join our vibrant international team of 500 people across 15 different cities, worldwide.

When communicating and solving problems, do you feel like a fish in water? Join us!

In this position, you will be an advisor for e-commerce and financial services to clients around the world. They will turn to you seeking valuable advice and assistance, and your daily work will significantly contribute to client satisfaction with our services and a positive reputation in the market. Also, we are on the lookout for individuals who are committed to self-improvement and are not afraid to employ innovative AI tools in their daily work to drive progress.

Your key responsibilities:

• To serve as the primary contact for customers, promptly addressing inquiries and concerns through phone, email, live chat and other communication channels.
• Collaborate with the team to resolve complex issues.
• Maintain accurate customer records using our CRM softwares.
• Perform routine daily tasks using ChatGPT or a similar tool to enhance efficiency and productivity.

What we're looking for:

• Possess good computer skills and familiarity with standard software applications;
• Exhibit excellent verbal and written communication skills in Italian, Arabic and English;
• Demonstrate enthusiasm for learning and growing in a customer service role;
• Prior customer service experience is advantageous;
• Proven familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.

Shift:

Rotational shifts of 8 hours a day between 7 AM until 8 PM, 5 days a week. Includes one working weekend per month.