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The updated agreement came into force on: 22/01/2016

General Payment Service Agreement

1. General provisions

1.1. The present Agreement is concluded between Paysera (hereinafter referred to as Paysera) and the Client.

1.2. Object of the Agreement: the present Agreement determines the main terms and conditions between the Client and Paysera when the Client registers in the System, opens a Paysera Account and uses other services provided by Paysera. Conditions of separate services provided by Paysera are set under the Supplements, Agreements, and Rules of the Agreement which are an integral part of the present Agreement, and such conditions apply to the Client after s/he starts using respective services. Besides the present Agreement, relationships between Paysera and the Client related to provision of Services are regulated by legal acts, Supplements, agreements, rules and principles of prudence and justice applied to the Client.

1.3. The present Agreement is an important document which shall be carefully examined by the Client before s/he decides to register in the System, open a Paysera account and use other Services provided by Paysera. Please read conditions of the present Agreement carefully before you decide to agree with them. The present Agreement together with its Supplements defines specific risks which arise when using the System and provides guidelines for safe use of the System.

1.4. Supplements to the Agreement are agreements, under which the Client and Paysera agree on usage of respective services specified in the Supplements. Conditions set in the Supplements are special provisions which have primacy over other provisions of the Agreement. When the Client starts using services which s/he has not been using before, respective additional Supplements to the Agreement shall apply. If for the provision of newly selected services additional confirmation of Client's identity and/or provision of additional documents is required, the services shall be provided only after the Client performs the actions specified by Paysera.

1.5. Definitions of key terms used in the Agreement:

Personal data – any information related to the natural person who’s identity is known or can be directly or indirectly established using the following data: personal code (national ID number), one or more features of physical, physiological, psychological, economic, cultural or social character specific to the person.

Business day – a day set by Paysera when Paysera provides its services. Paysera can set different business days for different services.

Electronic money – money of the Client credited or transferred to and held on Paysera Account for execution of Payment operations via the System.

Paysera – one of the companies of the Paysera group providing Services to the Client according to his/her resident country, i.e: if the Client resides in other countries, services are provided to him/her by “Paysera LT”, UAB (previosly called "EVP International"), its branches, representative offices and other legal persons which “Paysera LT”, UAB, employs for provision of services and which are authorized to act on behalf of UAB “Paysera LT”; all Payment services will be provided exclusively by “Paysera LT”, UAB (legal person code 300060819; Electronic money institution license No. 1, issued on 27/09/2012; issuing and supervisory body is the Bank of Lithuania; data about “Paysera LT”, UAB, is collected and stored at the Register of Legal Entities of the Republic of Lithuania). More detailed data about companies of the Paysera group, including headquarters and email addresses, are given here.

Recipient – a natural or legal person indicated in the Payment order as the recipient of money of the Payment transaction.

Statement – a document prepared and provided by Paysera, which includes information about Payment operations executed during the specific period of time.

Pricing – prices for Paysera services and operations confirmed by a procedure established by Paysera.

Client – a natural or legal person who has registered in the System and created an Account.

Client identification – establishment of the identity of the Client under procedures specified in the System.

Commission fee – a fee for a Payment operation and/or related services charged by Paysera.

Credit transfer – a payment service when money is transferred (electronic money is redeemed) to the payment account of the Client under the initiative of the Payer.

Payment order – an order from the Payer or the Recipient (payment transfer) for the Provider of payment services to execute a Payment operation.

Payment operation – deposit, transfer or withdrawal of money initiated by the Payer or the Recipient.

Payment service – services, during provision of which conditions to deposit to and withdraw cash from the payment account are created and all operations related to management of the payment account; payment operations, including transfer of money held on the payment account opened in the institution of the provider of payment services of the user of payment services or in another payment institution; payment operations when money is given to the user of payment services under a credit line: payment operations using a payment card or a similar instrument and/or credit transfers, including periodic transfers; issuance and/or acceptance of payment instruments; money remittances; payment operations when the consent of the payer to execute the payment operation is given using telecommunications terminal devices, digital or IT devices and the payment is performed to the operator of the telecommunications network or IT system, who is only a mediator between the provider of goods and the user of payment services.

Payment Instrument – any payment instrument which the System allows to link to the Paysera Account and perform payment transfers with the help of this payment instrument.

Payer – a natural or legal person who has an Account and allows to execute a Payment order from the Account.

Paysera Account or Account – a virtual account opened in the System on behalf of the Client and used to perform payments and other Payment operations.

Service – the service of issuance and redemption of electronic money and other services provided by Paysera.

Paysera Application – a mobile application for Paysera account management, installed and used in mobile devices.

Account – the result of registration in the computer system, during which personal data of the registered person is saved, the person is given a login name, and his/her rights in the system are defined.

Identification level – a series of Paysera Account services which the Client can use after performing procedures indicated in the System.

Acceptable language – Lithuanian, English, Russian, Latvian, and Polish languages.

Supplement – an agreement between Paysera and the Client on provision and usage of separate services provided by Paysera. The Supplement can be identified as an agreement, rules, declaration, plan or in any other way. The Supplement is an integral part of the present Agreement.

System – a software solution on Paysera web pages, developed by Paysera and used for provision of Paysera services.

Agreement – an agreement between the Client and Paysera which includes the present General payment service agreement and any other terms and documents (Supplements, Agreements, Rules, Declarations, etc.), including but not limited to, the websites, references to which are made in the present General payment service agreement.

Consent – consent of the Payer to perform the Payment operation.

Password (Passwords) – any code of the Client created in the System or a code provided to the Client by Paysera for the access to the Account and/or Paysera Account or initiation and management of separate services provided by Paysera and/or initiation, authorization, implementation, confirmation and reception of Payment operations.

Party – Paysera or the Client.

User – a natural person who operating under the General payment service agreement and its supplements pursues aims which are not related to his/her business or professional activity.

2. Registration in the System and creation of the Account

2.1. The Client who wants to start using Paysera services has to register in the System. Paysera has the right to refuse to register the new Client without indicating the reasons. However, Paysera assures that the refusal to register will always be based on significant reasons which Paysera does not have to reveal.

2.2. During registration in the System, an Account is created for the Client. The Account is personal and only its owner, i.e. the Client, has the right to use it (log in). After the Client registers in the System and creates an Account, a Paysera Account is automatically opened for him/her. Paysera Account operates by the principle described in sections 4 and 5 of the present Agreement.

2.3. The Client can have one Account only. The Account is opened for a natural person only. If a natural person is going to use the System as a representative of a legal person, s/he confirms that s/he is an appropriate and authorized representative of the legal person.

2.4. The Agreement comes into force when the Client registers in the System, learns terms of the present Agreement and expresses his/her consent to comply with them electronically. The Agreement is valid for unlimited time.

2.5. Client's registration in the System is confirmation of the Client that s/he agrees with the terms of the Agreement and undertakes to observe them. The Client, when registering in the System, confirms that:

2.5.1. if the Client is a natural person – confirms that s/he is 7 years old or above. It is prohibited to use Paysera services for persons below the age of 7 years. If the Client is a natural person and has not reached the age of 18, s/he also confirms that the Client's legal representatives (parents or guardians) agree with his/her registration in the System. Paysera has the right to require a written (and approved by a notary) consent from the Client's legal representatives (parents or guardians) at any time. If the Client fails to submit the written consent within the terms given by Paysera, Paysera shall immediately suspend provision of all or a part of the services.

2.5.2. if the Client is a representative of a legal person – s/he confirms that s/he is an appropriately selected or appointed representative of the legal person, and that the legal person is duly established and operates legally.

2.6. The Client confirms that s/he has provided correct data about him/herself during registration in the System and that later, when changing or adding data about him/herself, s/he will provide only correct data. The Client shall bear any losses that occur due to submission of invalid data.

2.7. Under circumstances and procedures set out in the Agreement or in the System, the Client shall confirm the Account, provision of a new Service or a part of a Service and perform Client identification in order for Paysera to start or continue provision of Services. Client identification procedure, confirmation of the Account and provision of new Services is performed with a view to protect interests of the Client and Paysera.

2.8. Paysera has the right to require data and/or documents which would help Paysera to identify the Client and/or receive significant information about the Client which is necessary for proper provision of Paysera Services. Specific data and/or documents to be submitted shall be indicated in the message to the Client about the necessity to perform the identification procedure.

2.9. When performing Client identification, Paysera has the right to demand the Client to perform the following actions:

2.9.1. provide originals of the documents required by Paysera and/or their copies and/or copies of documents approved by a notary or another person authorized by the state;

2.9.2. if the Client is a representative of a legal person – provide originals of documents of the legal person and/or their copies and/or copies of documents approved by a notary or another person authorized by the state. Paysera, when performing the obligation to identify the beneficiary, has the right to demand from the Client to provide a valid list of shareholders of the represented legal person. When providing the list, the Client shall confirm that it is up to date and accurate, and that shareholders listed therein possess the shares in their own name, and not in the name of third parties (if they possess shares in the name of third parties, it must be specified additionally by indicating the third parties who actually own the shares).

2.10. Terms and conditions of the Client identification procedure, as well as locations and rates are specified under the following address here

2.11. In individual cases, when performing duties established by the legislation or if it is required due to the type of the document (e.g. it is necessary to provide the original of the document), Paysera has the right to demand from the Client to perform the Client identification procedure by a specific method indicated by Paysera (e.g. at the Client Service Department).

2.12. The Parties agree that the Client can confirm (sign) documents concluded by him/her (e.g. agreements, consents, etc.) by electronic means (including, but not limited to, by signing with a special pen on a monitor) or by telephone.

2.13. Paysera has the right to request from the Client additional information and/or documents related to the Client or operations performed by him/her, and to request the Client to fill in and periodically (at least once a year) update the Client questionnaire. Paysera has the right to demand for the submitted copies of the documents to be approved by a notary and/or translated into a language acceptable to Paysera. All documents and information are prepared and provided at the expense of the Client. If the Client does not provide additional information and/or documents within the term specified by Paysera, Paysera has the right to suspend provision of all or a part of the Services provided to the Client.

2.14. The Client shall receive a notification about confirmation of the Account, provision of a new Service or renewed provision of a suspended Service via the email address which has been specified during registration in the System or via SMS message if the Client has specified only a mobile telephone number during registration.

2.15. The Client is prohibited from having more than one Account in the System and provide incorrect data during registration in the System. If the Client provides incorrect data, s/he shall correct it. If due to inaccurate data the Client has created several Accounts, s/he shall inform Paysera thereof, so that all created Accounts would be merged into one Account. In case of a breach of this provision, the Client can be blocked, illegal operations can be recognized false, and data, if necessary, can be transferred to law enforcement institutions.

3. Prices of Paysera Services and settlement procedure

3.1. Prices of Paysera Services are stated in the respective section of the present Agreement or the Supplement dedicated to a specific Service. Prices of services can also be provided on the web pages, references to which are made in the present Agreement or the Supplement regulating the specific Service.

3.2. If Paysera reduces the general prices of Services stated in the System, new prices are applied even if the Client has not been informed thereof, but only if the prices has not been changed in the manner stated in section 11.

3.3. Paysera Commission fees are deducted:

3.3.1. during the Payment operation;

3.3.2. if Commission fees have not been deducted during the Payment operation, Paysera has the right to deduct them later;

3.3.3. in all cases the Commission fee for the operation is indicated to the Client before the Payment operation (unless otherwise stated in the rules of the specific Payment instrument).

3.4. The Client confirms that s/he has carefully acquainted with the prices and terms of Payment transfers and also with prices of all Paysera Services that are applied to and relevant for him/her.

3.5. Paysera has the right to deduct the Commission fee from the Account of the Client where the Payment operation is performed or from other Account opened for the Client by Paysera.

3.6. The Commission fee is paid in the currency indicated in the Agreement, its Supplement or on websites, references to which are made in the present Agreement or its Supplement.

3.7. The Client commits to ensure that there will be a sufficient amount of money on his/her account to pay or deduct the Commission fee. If the amount of funds in the indicated currency is insufficient to pay the Commission fee, Paysera has the right, but not the obligation, to exchange money on the Account in another currency to a necessary currency by applying Paysera currency exchange rate published here. If there is money on the Account in several different currencies, Paysera can exchange them to the payable currency by the alphabetical order of the international abbreviations of the currencies, unless the Client and Paysera have agreed otherwise. 

3.8. If the Client does not pay Paysera the remuneration for provided Services, s/he shall pay Paysera 0,05% from the amount for each day overdue at the demand of Paysera.

4. Opening of Paysera account. Terms of issuance and redemption of electronic money

4.1. Under the present Agreement, a Paysera Account is opened for the Client for an indefinite period of time.

4.2. Paysera Account, in dependence on the Identification level of the Client, gives the Client the opportunity to deposit, transfer and hold money on his/her Accounts for future transfers, carry out local and international money transfers, pay contributions, receive money to the Account, pay for goods and services and perform other operations directly related to money transfers.

4.3. Money held on the Paysera Account is considered Electronic money which Paysera issues after the Client transfers or deposits money to his/her Paysera Account. After the Client deposits or transfers money to his/her Paysera Account and Paysera receives the money, Paysera credits it to the Client's account, at the same time issuing Electronic money at the nominal value. The Electronic money is credited to and held on the Client's Paysera Account.

4.4. The Client selects a method for depositing or transferring money to the Paysera Account on the Account by choosing the feature “Add money” and transferring money according to the instructions.

4.5. The nominal value of Electronic money corresponds to the value of the amount deposited or transferred to the Paysera Account (after deduction of the standard Commission fee applied to the specific payment method).

4.6. Electronic money held on the Paysera Account is not a deposit and Paysera does not, in any circumstances, pay any interest for electronic money held on the Paysera account and does not provide any other benefits associated with the time period the electronic money is stored.

4.7. The Client can create and have multiple Paysera Accounts on the same Account and use them at his/her discretion (but the Client can have only one Account).

4.8. At the Client's request, Electronic money held on the Client's Paysera Account can be redeemed at their nominal value at any time.

4.9. The Client submits a request for redemption of Electronic money by generating a Payment order to transfer Electronic money from his/her Paysera Account to any other account specified by the Client (banks and electronic payment systems to which Paysera can transfer money are specified here) or withdraw Electronic money from his/her Paysera Account by other methods supported by Paysera and indicated in the System. Paysera has the right to apply limitations for redemption of Electronic money specified here

4.10. No specific conditions for redemption of Electronic money that would differ from the standard conditions for transfers and other Payment operations performed on the Paysera account shall be applied. The amount of redeemed or transferred electronic money is chosen by the Client.

4.11. No additional fee for redemption of electronic money is applied. In the event of redemption of electronic money, the Client pays the usual Commission fee for a money transfer or withdrawal which depends on the method of electronic money transfer or withdrawal chosen by the Client. Standard Paysera Commission fees for money transfer or withdrawal are applied.

4.12. If the Client terminates the Agreement and applies with the request to close his/her Paysera Account and cancel his/her Account in the System, or if Paysera terminates provision of the Paysera Account service to the Client and cancels Client's Account in the System in cases provided for in the Agreement, money held on the Client's Paysera Account shall be transferred to the Client's bank account or to the account in another electronic payment system indicated by the Client. Paysera has the right to deduct from such repaid money the amounts that belong to Paysera (fees for services provided by Paysera and expenses including, but not limited to, fines and damages incurred by Paysera due to a breach of the Agreement committed by the Client). In the event of a dispute between Paysera and the Client, Paysera has the right to detain money under dispute till the dispute is solved.

4.13. If Paysera fails to repay the money to the Client due to reasons beyond the control of Paysera, the Client shall be notified thereof. The Client shall immediately indicate another account or provide additional information necessary to repay the money (make a payment).

5. Usage of Paysera Account

5.1. In dependence on the limits of payment transfers of the Paysera Account and other available services the Client can choose one of the following Paysera Account Identification levels:

5.1.1. Identification level 1 for a beginner user;

5.1.2. Identification level 2 for a user rarely using services;

5.1.3. Standard Identification level 3;

5.1.4. Identification level 4 for unlimited usage of services;

5.2. After the Client creates an Account and opens a Paysera Account, the Identification level 1 is automatically applied to the Client (except when the Client is a legal person). The Client can change the Identification level to an Identification level with higher limits. The new Identification level chosen by the Client comes to force after the Client performs identification procedures indicated in the System and Paysera confirms the eligibility of the identification procedures performed by the Client.

5.3. The Client can manage the Paysera Account via the Internet by logging in to his/her Account with his/her login name and Password.

5.4. In dependence on the Identification level applied to the Client payment transfers from the Client's Paysera Account can be made:

5.4.2. to accounts in Lithuanian, EU and foreign banks; (except for banks in foreign countries, payment transfers to which are forbidden: Paysera informs the Client about such countries in the System);

5.4.3. to accounts in other electronic payment systems indicated in the System.

5.5. On the Paysera Account money can be held in multiple currencies. The Client who holds money on the Account in several currencies undertakes the risk that money on the Account can depreciate due to changes in currency rates. When converting a currency, a Paysera currency exchange rate valid at the moment of the conversion is applied. Currency exchange rates are constantly updated and available here

5.6. Opening and maintenance of the Paysera account is free of charge, except for cases defined in the Agreement and its Supplements. If no operations have been performed on the Account of the Client for more than two years, Paysera charges the Commission fee for Account maintenance given at the address here

5.7. Fees for respective services can be applied by the bank or the system for the transfer of money from the Client's Paysera account to the Client's bank account, card or a payment account of another electronic payment system, as well as transfer of money from a bank account, card or another electronic payment system to the Paysera account. 

5.8. The list of banks and electronic payment systems to which money transfers can be made, as well as Commission fees applied for transfers and transfer terms are specified at the address here

5.9. Fees for Paysera services are deducted from money held on the Client's Paysera account. If the amount of money on the Client's Paysera account is less than the payment amount and the price of the Paysera service, the payment is not carried out.

5.10. When a different than a SEPA transfer is performed and the Client transfers money from his/her Paysera Account to accounts in banks or other electronic payment institutions, Paysera is indicated as the Payer. Together with the Payment transfer the Recipient is given the following information which in dependence on technical options can be transferred in one or several of the below indicated ways:

5.10.1. detailed information about the Payer-Client is given in the field of the Primary payer if it is supported by the relevant e-banking or payment system.

5.10.2. detailed information about the Payer-Client is given in the field of payment purpose;

5.10.3. Together with the payment transfer the Recipient is given a link to a website address with detailed information about the payment and the Payer.

5.11. If the Client indicates wrong data about the Recipient of money, but the Payment order is carried out by the data provided (e.g. the Client indicates a wrong account number which belongs to some other person than the intended Recipient), it shall be considered that Paysera has fulfilled its obligations properly and shall not repay the transferred amount to the Client. In this case, the Client shall contact the person who has received the money regarding repayment of the money directly.

5.12. The Client is required to carry out payment transfers exactly in accordance with the instructions indicated in the System. If the Client makes an invalid transfer, invalid account top up or indicates invalid payment transfer data and asks to revise the payment, additional fees indicated in the System are charged.

5.13. If money is credited to the Client's account by mistake or in other ways under no legal basis, Paysera has the right and the Client gives an irrevocable consent in such cases to deduct the money from the Client's Paysera Account without Client's order. If the amount of money on the Client's Paysera Account is insufficient to debit the money credited by mistake, the Client unconditionally commits to repay Paysera the money credited by mistake in 3 (three) business days from receipt of the request from Paysera. If the Client notices that money that do not belong to him/her has been transferred to his/her Paysera Account, s/he shall immediately inform Paysera thereof. The Client has no right to manage money credited by mistake, which do dot belong to him/her.

5.14. The Client, who has the right to increase limits of Payment transfers of the Paysera Account under the chosen Identification level, shall perform the additional Account confirmation under the procedure established in the System and set other payment limits which shall come into effect 12 hours after additional procedures of verification of the limits. The Client can be set at limits at his/her discretion and check the limits applied to him/her by logging in to his/her Account, but Paysera has the right to limit the size of the limits. The Client is informed by email when any such limit comes into force.

5.15. The Client can check his/her account balance and history by logging in to the Account where s/he can also find information about all applied Commission fees and other amounts charged from the Account during the selected time period.

5.16. The Client confirms that:

5.16.1. the source of incoming money transferred to his/her Paysera Account is legal;

5.16.2. the Client will not use services provided by Paysera for any illegal purposes, including the Client's commitment not to perform any actions and operations in order to legalize money received for a criminal or illegal activity.

5.17. The Client can manage the Paysera Account and perform Payment operations from the Paysera Account:

5.17.1. via the Internet by logging in to his/her account; 

5.17.2. by initiating and confirming payments in a mobile phone by SMS messages (the Supplement “Management of the Paysera Account via Telephone” is applied); 

5.17.3. via Paysera Application (the Supplement “Management of the Paysera Account via Paysera Application” is applied);

5.17.4. by payment instruments linked to the Paysera Account (the Supplement “Payment Instruments” is applied);

5.17.5. by other instruments indicated by Paysera.

5.18. Client's confirmations, orders, requests, notifications and other actions performed on websites of third persons or other places by logging in to his/her Paysera Account and identifying him/herself in this way are treated as conclusion of a deal confirmed by electronic signature. 

5.19. Management of the Paysera Account via the Internet: 

5.19.1. In order to carry out a Payment operation via the Internet the Client shall fill in a Payment order in the System and submit it for execution by confirming his/her Consent to carry out the Payment order in the System electronically.

5.19.2. Submission of the Payment order in the System is Client's agreement to carry out the Payment operation and cannot be canceled (payment cancellation is possible only till the payment has not yet been started to carry out – payment status and cancellation possibility are visible on the Client's Account).

5.19.3. When performing a transfer inside the System from his/her Paysera account to the Paysera account of another user of the System, the Client can choose to perform a Password-protected payment transfer. In such case, the Client sets the transfer Password when forming a Payment order. The payment transfer is completely carried out only after the Recipient enters the Password set by the Client-Payer and given by him/her to the Recipient. If the Recipient does not enter the Password set by the Payer, money is automatically returned to the Paysera account of the Payer in 30 days. The moment of authorization of such Payment transfer is considered the moment when the Recipient enters the Password of the transfer, and such payment transfer cannot be canceled after the Recipient enters the Password of the transfer. The Client is fully responsible for appropriate and safe transfer of the payment Password to the Recipient and assurance that the Password will be disclosed only to the Recipient of the money.

5.19.4. When filling in the Payment order, the Client can enter a future payment date which is up to 2 years ahead. If the amount of money on the Client's Paysera Account is sufficient on the day specified by the Client, the Payment order shall be carried out. A transfer to another Paysera Account shall be carried out at the beginning of the specified day (00:00 AM according to the time zone of the server). A transfer to a bank account is carried out within terms specified in the System.

5.19.5. If the Payment order is filled in incorrectly, the payment is not carried out unless, in exceptional cases, Paysera corrects the Payment order and performs it under regular procedure at its own initiative after revising transfer information or having sufficient data to make an objective decision on the correctness of the content of the information.

5.19.6. If the amount of money on the Client's Paysera Account is insufficient to carry out the payment, the payment is not carried out; however, the System shall attempt to carry out the Payment order for 2 (two) more days after receipt of the Payment order. If during this period of time the amount of money on the Paysera Account is not sufficient to carry out the Payment order, the Payment order shall be canceled and no longer executed. If the amount of money on the Paysera account is insufficient in one currency, but there is a sufficient amount of money in another currency, the payment shall not be carried out until the Client converts the other currency into the currency of the payment.

5.20. Terms of use of other Paysera Account management methods indicated in clause 5.17. of the present Agreement (except for the Paysera Account management via the Internet) are set out in separate Supplements dedicated to specific Paysera Account management methods. A specific Supplement regulating other Paysera Account management methods shall apply if the Client chooses to use the respective Paysera Account management methods. The Supplement shall apply to the Client from the moment the Client confirms that s/he has acquainted with the terms of the Supplement and expresses his/her will to use the Service indicated in the Supplement electronically or in another way.

6. Depositing and withdrawal of cash

6.1. Paysera shall provide the Client with the right to deposit cash to the Paysera Account on the terms specified in the System. Locations, terms, currencies, limits and rates of cash depositing are given at the address here

6.2. Paysera shall provide the Client with the right to withdraw cash from the Paysera Account on the terms specified in the System. Locations, terms, currencies, limits and rates of cash withdrawal are given at the address here

6.3. When carrying out Payment operations in cash, the Client shall recalculate the cash to be deposited to the Paysera Account himself/herself prior to depositing it, and when withdrawing cash from the Paysera account – recalculate it immediately after receipt and submit any comments or claims related to the amount of cash and quality of banknotes without delay.

6.4. When the Client deposits cash to his/her Paysera Account, s/he can manage the money immediately after Paysera receives them.

7. Reception of the Payment Order, Requirements Applied to the Payment Order and Refusal to Execute the Payment Order

7.1. When the Client is the Payer, the Payment order is considered received by Paysera (calculation of the time period of execution of such Payment Order starts) on the day of its reception, or, if the moment of reception of the Payment order is not a business day of Paysera, the Payment order is considered received on the nearest business day of Paysera.

7.2. The Payment order which is received by Paysera on a business day of Paysera after the business hours set by Paysera, is considered received on the nearest business day of Paysera.

7.3. Payment orders inside the Paysera System are executed immediately (up to a few minutes, unless the Payment operation is suspended in cases set forth by applied legal acts and the Agreement), independently from business hours of Paysera.

7.4. Paysera has the right to record and store any Payment orders submitted via any of the methods agreed on with Paysera, and to record and store information about all Payment operations performed by the Client or according to Payment orders of the Client. Records mentioned in the present clause can be presented by Paysera to the Client and/or third persons as evidence confirming submitted Payment orders and/or executed Payment operations.

7.5. Payment orders submitted by the Client shall comply with requirements for submission of such Payment order and/or content of the Payment order set by the legal acts or by Paysera. Payment orders submitted by the Client shall be formulated clearly, unambiguously, shall be executable, shall contain clearly stated will of the Client. Paysera does not undertake responsibility for errors, discrepancies, repetitions and/or contradictions in Payment orders submitted by the Client, including but not limited to, correctness of requisites of the Payment order submitted by the Client. If the Payment order submitted by the Client does not contain enough data or contains deficiencies, Paysera, independently from the nature of deficiencies in the Payment order, can refuse to execute such Payment order, or execute it by data given in the Payment order.

7.6. Paysera has the right to refuse to execute a submitted Payment order if there are doubts that the Payment order has been submitted not by the Client or an authorized representative of the Client, or the submitted documents are falsified. If reasonable doubts arise to Paysera that the Payment order has been submitted not by the Client or an authorized representative of the Client, that the documents submitted to Paysera are falsified or doubts about the legitimacy or content of the submitted Payment order, Paysera has the right to demand from the Client to additionally confirm the submitted Payment order and/or submit to Paysera documents confirming the right of persons to manage the money held on the Account or other documents indicated by Paysera via a method acceptable to Paysera at his/her own expense. In cases mentioned in the present clause Paysera acts with the aim to protect legal interests of the Client, Paysera and/or other persons; thus, Paysera does not undertake the responsibility for losses which may arise due to refusal to execute the submitted Payment order.

7.7. The Client shall ensure a sufficient amount of money in a relevant currency on his/her Account to carry out the Payment order of the Client.

7.8. Before executing the Payment order submitted by the Client, Paysera has the right to demand from the Client to submit documents which prove the legal source of money related to execution of the Payment order. If the Client does not submit such documents, Paysera has the right to refuse to execute the Payment order of the Client.

7.9. Paysera has the right to completely or partially transfer execution of the Payment order submitted by the Client to third persons if it is required by the interest of the Client and/or the essence of execution of the Payment order. Paysera has the right to suspend and/or cancel execution of the Payment order submitted by the Client if it is required by applicable legal acts or due to other reasons beyond the control of Paysera.

7.10. If Paysera refuses to execute the Payment order submitted by the Client, it informs the Client thereof and creates necessary conditions to get acquainted with such notification, except when such notification is technically impossible or forbidden by legal acts.

7.11. Paysera does not accept and does not execute Payment orders of the Client to perform operations on the Account of the Client if money on the Account is arrested, the right of the Client to manage the money is otherwise limited, or if operations performed by Paysera are suspended in cases described by applicable legal acts.

7.12. If money transferred by the Payment order is returned due to reasons beyond the control of Paysera (inaccurate data of the Payment order, the account of the Recipient is closed, etc.), the returned amount is credited to the Account of the Client. Fees paid by the Payer for execution of the Payment order are not returned, and other fees and costs related to the returning of money can be debited from the Account of the Client.

7.13. Credit transfers initiated by Paysera can be standard and urgent. The method of the Credit transfer is selected by the Client. If the Client does not select the Credit transfer method, it is considered that s/he has initiated a standard Credit transfer.

8. Submission and Cancellation of the Consent, Cancellation of the Payment Order

8.1. The Payment operation is considered authorized only after the Payer gives his/her Consent. Payment consent, given to the mediator of Paysera, is considered given to Paysera. The Client (Payer) can give his/her Consent in a form and method set by Paysera or agreed between Paysera and the Client. A written Consent shall be signed by the Client or his/her legal representative. The Consent can also be confirmed by an electronic signature, the Password or codes given to the Client, and/or other Identity confirmation instruments. The Consent confirmed via any of the methods described in the present clause is considered appropriately confirmed by the Client (Payer), bears the same legal power as a paper document (Consent) signed by the Client (his/her representative) and can be used as evidence when settling disputes between Paysera and the Client in courts and other institutions. The Client does not have the right to challenge the Payment operation performed by Paysera if the Payment order has been submitted by a method defined in the present clause.

8.2. The Consent of the Client (Payer) is submitted prior to execution of the Payment operation. Under an agreement between the Client (Payer) and Paysera the Payment operation can be authorized, i.e. such Consent of the Client can be given after execution of the Payment operation.

8.3. The Client agrees for Paysera, when executing the Payment operation, to transfer Personal data of the Client possessed by Paysera to persons directly related to execution of such Payment operation – international payment card organizations, companies processing information about payments with payment cards, the provider of payment services of the Recipient, the operator of the payment system employed for execution of the Payment operation, Paysera, mediators of the provider of payment services of the Recipient and the Recipient.

8.4. The procedure of cancellation of the Payment order:

8.4.1. the payment order cannot be canceled after Paysera receives it, except for cases described in the Agreement;

8.4.2. when the Payment operation is initiated by the Recipient or via the Recipient (e.g. payment via payment card), The Payer cannot cancel the Payment order after the Payment order is sent or the Payer has given the Consent to the Recipient to perform the Payment operation;

8.4.3. the Payment orders described in clause 5.19.4 of the Conditions can be canceled up till the end of the business day of the Bank before the day of the Payment operation;

8.4.4. after the end of time periods described in clauses 8.4.1.-8.4.3 of the Agreement, the Payment order can be canceled only if the Client (Payer) and Paysera agree on that, and in cases described in clause 8.4.2 the Consent of the Recipient is also required.

8.5. Paysera has the right, but not the obligation, to check whether the Unique identifier given in the Payment order received by Paysera corresponds to the name and surname (title) of the Account owner. If the mentioned Unique identifier is given to Paysera to debit money from or credit money to the Account, the payment order is considered executed appropriately if it has been executed by the indicated Unique identifier. If Paysera verifies it and established an obvious discrepancy between the Unique identifier provided to Paysera and the name and surname (title) of the Account owner, Paysera has the right to refuse to execute such Payment operation.

8.6. If Paysera receives a Payment order to transfer money to the payment account in the institution of some other provider of Payment services, such Payment operation is performed by Paysera according to the Unique identifier provided in the received Payment order – the account number of the Recipient in IBAN format, except when the other provider of Payment services does not use the IBAN account format. Paysera does not hold the responsibility if the Unique identifier is not provided in the Payment order and/or it is incorrect, and/or the provider of payment services of the Recipient has set a different Unique identifier for appropriate execution of such Payment operation (crediting of money to the payment account of the Recipient).

8.7. If there is a need and/or requirement applied by the other country, Paysera has the right to set additional and/or other required information (e.g. name and surname or title of the Recipient, payment code) which shall be provided to Paysera for the Payment order to be executed appropriately.

8.8. Paysera, when executing Payment orders initiated by the Client, transfers the information provided in the Payment order to the provider of Payment services of the Recipient (including Personal data of the Client given in the Payment order).

9. Prohibited Activities

9.1. The Client, when using Paysera services, has no right to:

9.1.1. fail to observe the Agreement, any of its Supplements, valid legislation and other legal acts, including but not limited to, legal acts related to anti-money laundering and combating terrorist financing;

9.1.2. violate the rights of Paysera and third parties to trademarks, copyrights, commercial secrets and other intellectual property rights; 

9.1.3. provide false, misleading or incorrect information to Paysera;

9.1.4. refuse to provide information reasonably requested by Paysera;

9.1.5. provide false, misleading or incorrect information about Paysera and cooperation with Paysera to third parties;

9.1.6. transfer and/or receive money acquired in illegal manner if the Client knows about it or should know;

9.1.7. refuse to cooperate with Paysera in investigation of violations and identification of the Client;

9.1.8. use the Account and other services of Paysera by causing losses, responsibility or other negative legal consequences to Paysera or other third persons;

9.1.9. use Paysera services from the country which is not acceptable to Paysera (the list of such countries is given on the website of Paysera);

9.1.10. spread computer viruses and undertake other measures which could cause system malfunctions, damage or destroy information, as well as cause other damage to systems, equipment or information;

9.1.11. undertake any other deliberate actions which could disturb provision of Paysera Services to the Client or third parties or disturb proper functioning of the System;

9.1.12. organize illegal gambling, illegal trade of tobacco products, alcohol, prescription medicine, steroids, guns, drug substances and drug attributes, pornographic production, unlicensed lottery, illegal software and other items or products prohibited by the law;

9.1.13. accept payments in an unregulated and/or unsupervised virtual currency and/or buy, convert or manage it in any other way;

9.1.14. provide financial services without a prior consent from Paysera;

9.1.15. provide services which are prohibited by the law or conflict with public order and good morals;

9.1.16. log in to the System as an anonymous user (e.g. via public proxy servers);

9.1.17. disclose Passwords and other personalized safety features of Payment instruments to third persons and allow other persons to use Services under the name of the Client.

9.2. The Client shall reimburse all direct damages, fines and other monetary sanctions applied to Paysera due to failure to observe, including but not limited to, clause 9.1 of the present Agreement.

9.3. The Client is responsible and commits to reimburse any loses incurred by Paysera, other Paysera clients and third parties due to the Client using Paysera Services and violating the present Agreement or its Supplements.

10. Sending Notifications of the Parties, Communication and Consultation of Clients

10.1. The Client confirms that agrees with provision of notifications by Paysera to the Client by publishing them on the System's website and sending them via email address indicated by the Client during registration in the System, or by mailing them to the address indicated by the Client during registration in the System, or by sending SMS messages, if the Client has indicated only a mobile telephone number during registration. The Client confirms that Paysera notifications submitted in any of the aforementioned ways shall be considered submitted properly. Notifications by mail or SMS are sent only if the Client has not indicated his/her email address. If such notifications do not relate to material changes of conditions of the Agreement, it shall be considered that the Client has received such notifications within 24 hours after they have been published on the System's website or sent to the Client via email or SMS. If the notification is mailed by post, it shall be considered that the Client has received it 5 (five) business days after its dispatch, except for cases when the Client actually receives the notification later than within the terms stated in the present Agreement.

10.2. If there is plurality of parties in the Agreement (holders of a joint account and similar), Paysera has the right to address notifications to any of the persons. The recipient shall transfer the received information to other persons indicated in the Agreement.

10.3. If a notification of Paysera relates to material changes of conditions of the Agreement, the Client is informed 60 (sixty) days in advance. It shall be considered that the Client has received the notification and amendments of conditions of the Agreement come into effect within 60 (sixty) days after the notification has been published on the System's website, sent to the Client by email or via any other instrument that has been indicated by the Client during registration (post or SMS message with a link to a respective web page).

10.4. The notification period of 60 (sixty) days shall not be applied and notifications shall be provided in accordance with the procedure laid down in clause 10.1. if:

10.4.1. Conditions of the Agreement are changed due to changes in mandatory requirements of the legislation;

10.4.2. The cost of services is reduced;

10.4.3. the prime cost of services provided by Paysera increases and causes increase in prices of Paysera services;

10.4.4. a new service or a part of a service appears, which the Client can use or not use at his/her own choice.

10.5. Immaterial changes of the Agreement are style and grammar corrections, paraphrasing and moving a sentence, a clause or a section of the Agreement for the sake of better understanding, provision of examples for articles and other changes which do not reduce or limit rights of the Client and do not increase liability of the Client or aggravate his/her situation.

10.6. The Client undertakes to check his/her email inbox and other instruments used for reception of notifications indicated on the Account as well as System's websites on a regular basis, i.e. at least once a business day, in order to notice notifications about changes in the Agreement in time.

10.7. All notifications of the Parties shall be sent in the Acceptable language or in the language in which the written Agreement was presented to the Client to get acquainted with.

10.8. The Client must publish and, in case of amendments, renew the contact data (telephone number, email address and post address) on his/her Account, which Paysera could use to contact the Client or his/her representatives expeditiously, immediately (within 1 working day). If the Client fails to renew the contact data on his/her Account, all consequences due to failure of Paysera to submit notifications to the Client shall fall on the Client.

10.9. In order to protect money of the Client from possible illegal actions of third persons, the Client shall also immediately inform Paysera about theft or other loss of his/her personal identity document.

10.10. The Client can receive consultation regarding all issues related to the System and execution of the Agreement by sending his/her question via email given on Paysera website, calling to the Client support or filling in a request on the Account. Client messages related to the present Agreement are sent to the email address given on Paysera website or to the Paysera post address indicated in the Agreement. All messages shall be sent to Paysera regardless of who is the direct provider of Paysera Services defined in the Agreement.

10.11. Paysera shall notify the Client in advance, in accordance with the procedure provided in clause 10.1. of the Agreement, about known and potential technical failures of the System and systems or equipment of third parties employed by Paysera in provision of services, which have impact on provision of Paysera Services.

10.12. Paysera may change the solution for technical integration of services without constraint and at any time. Notification about any changes which require corrections in the software of the Client shall be made at least 90 (ninety) days in advance. Required changes on the Client’s side shall be performed at Client’s expense.

10.13. The Parties shall immediately inform each other about any circumstances significant for execution of the Agreement. The Client shall submit documents substantiating such circumstances (e.g. change in the signature of the Client or the representative of the Client, bankruptcy of the Client, initiation and opening of restructuring proceedings, liquidation, reorganization or restructuring of the Client, etc.), whether this information is already transferred to public registers or not.

10.14. Paysera has the right to demand the documents concluded abroad to be translated, legalized confirmed with the Apostille, except when legal acts state otherwise.

10.15. All costs for conclusion, submission, confirmation and translation of documents provided to Paysera shall fall on the Client.

10.16. If the Client provides Paysera documents which do not comply with requirements set by the legal acts and/or Paysera or reasonable doubts arise to Paysera about the authenticity or correctness of submitted documents, Paysera has the right to refuse to execute Payment orders submitted by the Client, suspend provision of other Services and/or demand from the Client to submit additional documents.

10.17. The Client has the right to learn valid amendments of the Agreement, its Supplements and Pricing on Paysera website at any time.

11. Amendments to the Agreement

11.1. Paysera has the right to unilaterally amend and/or supplement conditions of the Agreement by following the notification procedure set forth in clauses 10.1.- 10.5. of the present Agreement.

11.2. The Client has no right to change and/or amend conditions of the Agreement unilaterally.

11.3. If the Client does not agree to amendments or supplements of the Agreement, s/he has the right to refuse from provision of Paysera services and terminate the Agreement notifying Paysera thereof 30 days in advance.

11.4. The use of Paysera services by the Client after amendment or supplementation of conditions of the Agreement shall mean Client's consent to amendments or supplements of the conditions of the Agreement.

11.5. Supplements to the Agreement are amended according to the procedure laid down in the respective Supplement. If no amendment procedure is laid down in the Supplement, the procedure of amendments and notification about amendments provided in this Agreement shall apply.

11.6. By a separate written agreement the Parties agree on additional conditions which are not provided in the Agreement or Supplements, or other conditions than provided in the Agreement or Supplements. Such agreement shall become an integral part of the Agreement. Upon a request of the Client, a draft agreement shall be prepared by Paysera and sent to the Client by fax or email (the agreement may also be concluded in a form of a declaration). If the Client agrees with the draft provided, the Client shall sign the draft and forward the scanned copy of the document to Paysera by fax or email. Paysera has the right to require the Client to send the agreement by post with the original signature of the Client. Such agreement shall enter into force after the signed agreement is sent to Paysera, i.e. the signature of Paysera on the agreement is not required and Paysera does not have to send the signed agreement back to the Client.

12. Suspension of service provision. Termination of the Agreement (removal of the Account)

12.1. Paysera, at its own discretion and taking at consideration the specific situation, has the right to unilaterally and without a prior warning apply one or several of the following measures:

12.1.1. suspend execution of transfers;

12.1.2. to suspend the provision of all or part of services to the Client;

12.1.3. to limit the Client's access to the Account;

12.1.4. detain Client's money which has caused a dispute;

12.1.6. refuse to provide services.

12.2. Measures indicated in clause 12.1. of the Agreement can be applied only in the following exceptional cases:

12.2.1. if the Client violates the Agreement or its Supplements fundamentally, or a real threat arises for the Client to violate the Agreement or its Supplements fundamentally;

12.2.2. if activities carried out by the Client using Paysera Account can harm Paysera business reputation;

12.2.3. if the Client does not observe the requirements of section 9 of the Agreement;

12.2.4. if due to further provision of services justified interests of third parties can be harmed fundamentally;

12.2.5. if due to objectively justified reasons related to safety of money on the Account and/or the Payment instrument, unauthorized or fraudulent use of money on the Account and/or the Payment instrument is suspected;

12.2.6. if Paysera finds out about theft or other loss of the Payment instrument, suspects or finds out about illegal purchase or unauthorized usage of the Payment instrument, also about facts or suspicions that personalized safety features of the Payment instrument (including Identity confirmation instruments) have become known or may be used by third persons, Paysera has reasonable suspicions that money on the Account and/or the Payment instrument may be illegally used by third persons or that the Account and/or the Payment instrument may be used for illegal activity;

12.2.7. if Paysera receives substantiated information about death and/or liquidation of the Client;

12.2.8. in cases laid down in the legislation;

12.2.9. in other cases provided in the Agreement or its Supplements.

12.3. The purpose of limitations set forth in clause 12.1. is to protect Paysera, third persons and the Client from potential monetary sanctions, losses and other negative consequences.

12.4. Paysera shall inform the Client about the measures indicated in clause 12.1. immediately (in one hour), and about the possibility to return money which belongs to the Client in 2 (two) business days from the moment of suspension of service provision, except for cases when provision of such information would weaken safety measures or is forbidden by the legal acts.

12.5. In case Paysera has reasonable suspicions that the Client is engaged in or via the Client's Account money laundering, financing of terrorism or other criminal activity is processed, Paysera has the right to fully or partially suspend provision of services without providing the Client with explanation or notification till reasonable suspicions are fully denied or proved.

12.6. If Paysera reasonably suspects that someone has hacked the Account or Paysera account of the Client, Paysera has also the right to suspend provision of some or all services to the Client without a prior notice. When suspending service provision on the mentioned basis, Paysera will inform the Client and provide information about actions which the Client has to perform in order to renew provision of services to the Client.

12.7. Paysera cancels blockage of the Account and/or Payment instrument (or replaces it with a new Payment instrument) when causes for blockage of the Account and/or Payment instrument cease to exist.

12.8. The Account and/or the Payment instrument is blocked at the initiative of the Client if the Client submits an appropriate request to Paysera and informs Paysera that the Payment instrument of the Client has been stolen or lost in another way, or money on the Account and/or the Payment instrument is used or may be used in another illegal manner. Paysera has the right to demand the Client to later confirm the orally submitted request to block the Account and/or Payment instrument in written or in another way acceptable to Paysera. If the Account and/or the Payment instrument has been blocked at the initiative of the Client, Paysera has the right to cancel blockage only after receiving a written request from the Client, unless the Agreement states otherwise. Paysera has the right to replace the blocked Payment instrument with a new one.

12.9. Paysera does not undertake responsibility for losses of the Client incurred due to suspension of service provision, blockage of the Account and/or Payment instrument or other actions if they have been performed according to the procedure stated in the Agreement or its Supplement and under circumstances described in the mentioned documents.

12.10. Following the procedure set forth by the law, Paysera has the right to withhold money of a Payment operation for up to 5 business days or for a longer period of time specified by the law, the Agreement or its Supplement.

12.11. The Client has the right to terminate the Agreement unilaterally without appealing to the court, but s/he has to notify Paysera thereof in writing 30 (thirty) calendar days in advance. If the Client terminates the Agreement, issued electronic money is returned to the Client by his/her chosen method (indicated in the Agreement) according to payment transfer limits of the Paysera Account and Paysera Account Identification level (i.e. if the Identification level of the Paysera Account does not correspond to the limits necessary to redeem all electronic money, the Client shall choose another Identification level and perform all identification actions to change the Identification level).

12.12. Paysera has the right to terminate the Agreement and its Supplements unilaterally and refuse to provide services without indicating the reason by notifying the Client sixty days in advance by means provided in the section 10 of the present Agreement.

12.13. Under a request of Paysera the Agreement and its Supplements may be terminated immediately if no operations have been made on the Account of the Client for more than a year.

12.14. In case of Agreement termination, Paysera from Client's money deducts amounts payable for Paysera Services provided to the Client, fines, forfeits, losses and other amounts paid to third parties or to the state, which Paysera has incurred or paid due to the fault of the Client. If the amount of money on the Client's Paysera Account (or Accounts) is insufficient in order to cover all amounts indicated in the present clause, the Client undertakes to transfer provided amounts to the account of Paysera within 3 business days. In case Paysera regains a part of amounts paid to third parties, Paysera undertakes to return the regained amounts to the Client.

12.15. Termination of the General agreement does not exempt the Client from appropriate execution of all responsibilities to Paysera which have arisen till the termination.

12.16. When Paysera terminates the Agreement with the Client, the Client shall choose a method for redemption of his/her electronic money. If the Identification level of the Client does not correspond to the level necessary to redeem all electronic money, the Client shall choose another identification level and perform required actions to change the Identification level. The Client agrees to perform actions necessary to redeem electronic money and understands that this way Paysera aims to reduce the risk of fraud and complies with legal requirements of anti-money laundering and combating terrorist financing.

12.17. If, after Paysera terminates the Agreement with the Client, the Client does not choose a method to redeem his/her electronic money and/or does not perform necessary actions to raise the Identification level (if necessary), Paysera can (but is not obligated to) redeem electronic money of the Client by the method of redemption of electronic money which is available at the moment of redemption.

13. Confidentiality and Data Protection

13.1. The Parties undertake to protect each others technical and commercial information, except for publicly available information which has become known to them while executing the present Agreement, and do not transfer it to third parties without a written consent from the other Party or its representatives.

13.2. The Client agrees for Paysera to manage his/her Personal data with the aim to provide him/her services and execute other responsibilities under the present Agreement. The Parties guarantee protection of Personal data received while executing the present Agreement. Personal data is used to the extend necessary to execute the present Agreement. The mentioned Personal data cannot be disclosed to third parties without a consent from the subject of this data, except for cases provided for by the law or the present Agreement.

13.3. The period of data protection is 10 (ten) years (from the moment of termination of civil relationships). After the period of personal data processing terminates, the Party destroys personal data at its possession.

13.4. The Client undertakes to protect and not disclose any Passwords created by or provided to him/her under the present Agreement or other personalized security features of Payment instruments to third persons and not to allow other persons to use services under the name of the Client. If the Client has not complied with this obligation and/or could, but have not prevented it and/or performed such actions on purpose or due to own gross negligence, the Client fully assumes the loses and undertakes to reimburse the loses of other persons, if they were incurred due to the indicated actions of the Client or his/her failure to act.

13.5. If the Client looses his/her Account Password or other Passwords or it (they) are disclosed not due to the fault of the Client or Paysera, or if a real threat has occurred or may occur to the Client's Account, the Client undertakes to change the Passwords immediately or, if s/he does not have a possibility to do it, notify Paysera thereof immediately (not later than within one calendar day) with the help of information instruments indicated in section 10. Paysera shall not be liable for consequences that have originated due to the notification failure.

13.6. After Paysera receives the notification from the Client indicated in clause 11.5., it shall immediately suspend access to the Client's Account and provision of Paysera services until a new password is provided to the Client.

13.7. Paysera draws Client's attention to the fact that the email linked to the Paysera Account and also other instruments (e.g. mobile telephone number), which under Client's choice are linked to his/her Paysera Account, are used as instruments for communication with the Client and/or Client identification instruments. Thus, these instruments and logins to them shall be protected by the Client. The Client is fully responsible for the security of his/her email passwords and all the other instruments used by him/her and their login passwords. Passwords are secret information, and the Client is responsible for its reveal and for all operations performed after the Password used by the Client for the relevant Account or other Payment instrument is entered. Paysera recommends to memorize Passwords and do not put them down or enter in any instruments where they can be seen by other persons.

13.8. Client's data protection issues are also regulated by the Supplement to this Agreement called „Privacy policy“, which the Client has got acquainted with and undertakes to comply with. 

13.9. Paysera has the right to transmit all collected important information about the Client and his/her activity to other law enforcement institutions, state authorities (State Tax Inspectorate, Social insurance authority, etc.), and financial institutions, if such duty is determined by the legislation, and in order to identify whether this Agreement and relevant legislation have not been and will not be violated.

13.10. The Client gives Paysera the right to undertake necessary measures, including but not limited to, submit necessary requests to third persons in order to establish the identity of the Client and accuracy of other data submitted by the Client directly or via third parties.

13.11. Paysera points out that in all cases it operates only as the service provider of the Client, which sends money to the recipient under the request of the Client (money sender) and does not provide or offer any services exclusively to the recipient until s/he becomes the Client of Paysera.

13.12. Paysera has the right to record telephone conversations with the Client. The Parties expressly agree that telephone conversations and messages transferred via mail, other telecommunication instruments and email can be considered evidence when settling disputes between Paysera and the Clients. With the present Agreement the Client states that s/he understands and agrees for Paysera to record any telephone conversations with the Client and/or his/her representative without a separate notice or warning. Paysera stores records of telephone calls and other correspondence for its own needs and does not provide it to the Client. The Client also has the right to record and store records of telephone conversations and other correspondence.

14. Liability of the Parties

14.1. Each Party is responsible for all fines, forfeits, losses which the other Party incurs due to violation of the Agreement made by the guilty Party. The guilty Party undertakes to reimburse direct damage incurred due to such liability to the affected Party. In all cases, liability of Paysera under the Agreement is limited by the following provisions: 

14.2. Paysera shall only be liable for direct damages caused by a direct and essential breach of the Agreement made by Paysera, and only for such damages which could have been reasonably anticipated by Paysera during the breach of the Agreement.

14.3. The amount of compensation for damages caused by Paysera violating the Agreement cannot exceed the average of Commission fees for the last 3 months paid to Paysera by the Client for provided services. This restriction is applied for the total amount of all violations of the month. If the average of 3 (three) months cannot be calculated, the compensation cannot exceed EUR 2000 (two thousand Euros);

14.4. In all cases, Paysera shall not be responsible for the profit and income the Client has not received, loss of Client's reputation, loss or failure of Client's business, and indirect damages;

14.5. Limitations of liability of Paysera shall not be applied if such limitations are prohibited by the applicable law.

14.6. Paysera does not guarantee uninterrupted System operation, because System operation can be influenced (disordered) by many factors which are beyond control of Paysera. Paysera shall put all efforts to secure as fluent System operation, as possible; however, Paysera shall not be liable for consequences originating due to System operation disorders if such disorders occur not due to the fault of Paysera.

14.7. The System can be inactive due to reasons under control of Paysera and Paysera shall not provide any compensation if the System has been accessible for more than 99% (ninety-nine percent) of all time, calculating the average of at least 3 (three) months.

14.8. Cases, when Paysera limits access to the System temporarily, but not longer than for 24 (twenty four) hours, due to the System repair, development works and other similar cases, and if Paysera informs the Client about such cases at least 2 (two) calendar days in advance, shall not be considered as System operation disorders.

14.9. Paysera is not liable for:

14.9.1. money withdrawal and transfer from the Paysera Account and for other Payment operations with money held on the Client's Paysera Account if the Client has not protected his/her Passwords and identification instruments, and they have become known to other persons, and also for illegal actions and operations of third persons performed using counterfeited and/or illegal documents or illegally received data;

14.9.2. errors made by banks, payment systems and other third persons.

14.9.3. consequences arising due to disturbances of fulfillment of any Paysera obligations caused by a third party which is beyond control of Paysera;

14.9.4. consequences which arise after Paysera legally terminates the Agreement, cancels Client’s Account or limits access to it, also after limitation or termination of provision of part of the Services;

14.9.5. for goods and services purchased using Paysera account, and also for the other party, which receives payments from the Paysera Account, not executing any agreement;

14.9.6. default and damages, if the default or damage has been made due to Paysera fulfilling duties determined by the law.

14.10. The Client guarantees that all Client's actions related to execution of the Agreement will comply with the applicable legislation.

14.11. The Client is fully responsible for correctness of data and orders provided for Paysera and when filling in documents in the System.

14.12. If the Client is a user and s/he denies authorizing the Payment operation which has been carried out or states that that the Payment operation has been carried out improperly, Paysera has the duty to prove that authenticity of the Payment operation has been confirmed, it has been registered properly and recorded into accounts, and it has not been affected by any technical or any other glitches.

14.13. If the Client is a user, the Client bears all the losses that have arisen due to unauthorized Payment operations for the amount of up to 150 (one hundred fifty) Euro if these loses have been incurred due to: - usage of a lost or stolen Payment instrument; - illegal acquisition of a Payment instrument if the Client has not protected personalized security features (including Identity confirmation instruments).

14.14. If the Client is not a user and/or the Payment operation is carried out in the currency of a member country to/from a foreign country or in the currency of a foreign country, s/he bears all losses incurred due to the reasons provided for in clause 14.13.

14.15. The Client bears all losses incurred due to unauthorized Payment operations if the Client has incurred them acting dishonestly, due to his/her gross negligence or by intentionally not fulfilling one or several of the below indicated duties of the Client: 

14.15.1. when using the Payment instrument, to comply with the rules regulating issuance and usage of the Payment instrument provided in the present Agreement or its Supplements;

14.15.2. if the Client finds out about loss, theft, illegal acquisition or unauthorized usage of the Payment instrument, and about facts and suspicions that personalized security features of his/her Payment instruments have become known to or can be used by third persons, s/he shall notify Paysera or the subject indicated by Paysera immediately, with compliance with the rules regulating issuance and usage of the Payment instrument provided in the present Agreement and its Supplements;

14.15.3. after receiving the Payment instrument, to undertake measures to protect personalized security features of the Payment instrument.

14.16. After the Client submits the notification indicated in clause 13.5 with the request to block the Payment instrument, Paysera bears losses of the Client incurred due to the lost, stolen or illegally acquired Payment instrument, except when the Client has acted dishonestly. Provisions of this clause are not applied to the Client who is not a user.

14.17. If Paysera does not create conditions to notify about a lost, stolen or illegally acquired Payment instrument at any time, Paysera bear the losses incurred due to unauthorized usage of the Payment instrument, except when the Client has acted dishonestly. Provisions of this clause are not applied to the Client who is not a Consumer.

14.18. The Client shall check information about Payment operations performed on the Account at least once a month and notify Paysera about unauthorized or improperly carried out Payment operations, and also about any other errors, inconsistencies or inaccuracies in the Statement. The notification shall be submitted immediately, but not later than within 60 (sixty) calendar days after the day when Paysera, according to the Client, has performed the unauthorized Payment operation or has performed the Payment operation improperly. If the Client is a user, s/he shall notify Paysera about an unauthorized or improperly carried out Payment operation in a currency of a member country to the country of the EU in written immediately, but not later than within 13 (thirteen) months after the date of debiting the money from the payment account. If during the indicated period of time the Client does not submit indicated notifications, it is considered that s/he has unconditionally agreed to the Payment operations carried out on the payment account. The Client shall submit to Paysera any information about illegal logins to the Account or other illegal actions related to the Account, and undertake all reasonable measures indicated by Paysera with the aim to initiate an investigation into the illegal actions.

14.19. The Party is relieved from the liability for failure to perform the Agreement if it proves that the Agreement has not been executed due to circumstances of Force Majeure which are proven in accordance with the procedure established by the law. The Client shall notify Paysera about Force Majeure circumstances which prevent execution of the Agreement in written within 10 (ten) calendar days after the day of occurrence of such circumstances. Paysera shall notify the Client about Force Majeure circumstances via email or on the System websites.

15. Client's disputes with Paysera

15.1. Paysera aims to settle all disputes with the Client amicably, promptly and on terms acceptable to Parties; thus, in case of a dispute, Clients are encouraged to, first of all, address Paysera directly. Disputes are solved by negotiation.

15.2. The Client may submit any claim or complaint regarding services provided by Paysera by sending a notification via email, making a phone call to the Client support number or sending a notification via Account.

15.3. The complaint shall specify circumstances and documents on the bases of which the complaint has been submitted. If the Client bases his/her complaint on documents which Paysera does not possess, the Client shall also submit such documents or their copies when filing the complaint.

15.4. Paysera shall examine Client's claim or complaint and notify the Client about the decision not later than within 30 (thirty) days, except when legal acts or other Paysera binding acts related to provision of Services (e.g. rules of international payment card organizations) establish a different time limit. If Paysera cannot provide the answer to the complaint of the Client within the time period specified in the present clause, Paysera shall inform the Client about the reasons and indicate when the Client will receive the answer.

15.5. Paysera examine complaints of the Client free of charge.

15.6. If the Client is not satisfied with the decision of Paysera, the Client has the right to use all other legal remedies to protect his/her rights.

15.7. In case of failure to settle the dispute amicably or in other extrajudicial methods of dispute resolution, the dispute shall be settled by the courts following the procedure established by the law. A court shall be chosen according to the location of Paysera office. If the Client is a User, s/he has the right to appeal to customer redress bodies under procedure set by the legislation.

15.8. The law of the Republic of Lithuania is applicable to this Agreement, its Supplements, and to relations of the Parties which are not regulated by this Agreement, including cases when a dispute between the Client and Paysera falls within jurisdiction of a court of another state.

16. Final Provisions

16.1. Each Party confirms that it possesses all permits and licenses required under the applicable law that are necessary for the execution of this Agreement.

16.2. Titles of sections and articles of the Agreement are intended solely for convenience of the Parties and cannot be used for interpretations of provision of the present Agreement.

16.3. The Parties are liable to the state and other subjects for fulfillment of all tax obligations independently. Paysera shall not be responsible for execution of tax obligations of the Client, or calculation and transfer of taxes applied to the Client.

16.4. Paysera is in all cases an independent Party of the Agreement which does not control and does not undertake the responsibility for products and services which are paid for using Paysera Services. Paysera does not undertake the responsibility that the buyer, seller or another party will fulfill the transaction with the Client.

16.5. The Client does not have the right to assign his/her rights and obligations arising out of this Agreement to third parties without a prior written consent from Paysera. Paysera reserves the right to assign its rights and obligations arising out of this Agreement to third parties at any time without a consent from the Client if such transmission of rights and obligations complies with the legislation.

16.6. If any provision of the Agreement is recognized invalid, the other provisions of this Agreement do not cease to apply.

16.7. The Agreement comes into effect as provided for in clause 2.4. of the Agreement. The Client can save the text of the Agreement during his/her registration in the System.

16.8. This Agreement is provided in the System in several languages. The Agreement is applicable to the Client in the language in which the Agreement has been introduced to the Client during registration in the System.

16.9. Links to websites given in the Agreement and Supplements regulating provision of separate services are integral parts of this Agreement and are applied to the Client from the moment s/he starts using the respective service.

Information has been updated on: 22/01/2016

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